Manager Billing

The Manager Billing of Universal Pictures, Universal Networks, Universal Products & Entertainment distribution and other smaller businesses, is responsible for the billing operations processes by managing BPO of 50+FTE in Romania and India. Your key responsibilities will be:

• Process Governance; 
  - Manage & lead the O2C operations team and the BPO by providing clear guidance and goals
  - Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health and process compliance for both NBCU wide and BPO related
  - Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes and practice
  - Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, persuading business owners.
• Control;
  - Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring, motivation, feedback and learning opportunities
  - Actively seek Voice of Customer, Customer Satisfaction and implement required improvements
  - Take a proactive role in developing initiatives, setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions, train team members on process, compliance, procedures and system usage. Adhere to SOX, CGA and Audit requirements
• Technical and Process Support;
  - Be a Super user for various Ledger systems
• Acquisitions;
  - Point person on acquisitions, review processes file loads, review and perform due diligence and manage communications, process flows, key design documents and other activities
• People Management